What is an SLA?

A Service Level Agreement (SLA) defines the minimum uptime requirements that Binaryfrost deems acceptable. If your website is offline for too long and breaks the SLA, your next invoice will be discounted based on the terms of your contract, up to the base invoice amount (excluding 3rd party and usage based service costs). Binaryfrost strives to minimize downtime wherever possible.

A 99% SLA (allowing a maximum of just over 7 hours of downtime a month) is included by default.